Terms of Service

1. Accounts

An account is required to view live prices, place orders and access the panel. Redeeming an epin code does not require an account. You must provide a valid email address, keep your credentials secret and are responsible for all activity under your account. One person or business per account; accounts may not be shared, sold or transferred.

2. Prepaid balance

The service runs on a prepaid balance. You top it up through the supported payment methods and every order is charged from it. Balance is credit for purchasing digital goods on this platform only: it is not a bank deposit, earns no interest, and is not redeemable for cash except where required by law.

3. Orders and delivery

Prices are shown before you confirm an order and may change at any time based on supplier and exchange rates. You are responsible for the accuracy of the delivery details you provide — a Steam invite link, Telegram username, player ID, region or platform. Orders delivered to details you entered incorrectly cannot be recovered.

Most products are delivered automatically within seconds. Manual services are fulfilled by an operator through the order chat. If an order fails, the charged amount is returned to your balance automatically.

4. Epin codes

An epin code is a prepaid voucher for a fixed product or a fixed balance amount. Each code works once, and the value printed on the code is the value we honour. You can redeem a code while signed in, or as a guest from the redeem page.

If a product cannot be delivered — it is out of stock, the supplier rejects the order, or our purchase cost has risen above the value of the code — the redemption is not completed and the full code value is returned to you instead: credited to your balance if you are signed in, or offered on your claim page if you redeemed as a guest.

Codes obtained fraudulently, or resold in breach of the terms of the marketplace they were bought on, may be blocked without refund.

5. Redeeming without an account

A guest redemption creates a private claim link. That link is your only receipt and the only way back to your delivery, refund status and support reference — keep it. We are not able to restore a lost claim link if you did not provide an e-mail address, and anyone who has the link can view the delivery.

Where a guest redemption ends in a refund, you may either move the full value onto a Quick Gift balance by signing in, or request a USDT (BEP20) payout to an address you provide. Payouts are reviewed manually and normally settled within 12 hours; we are not responsible for funds sent to an incorrect address you supplied, and we may ask for additional proof before paying out where fraud is suspected. Attempts to redeem codes you do not own are rate-limited and logged.

6. Regional restrictions

Some products are region-locked by the issuer. You are responsible for choosing a region compatible with the recipient account. Region-mismatched codes that have been delivered are not refundable.

7. Prohibited use

• Fraud, chargeback abuse, money laundering or use of stolen payment instruments.
• Brute-forcing, guessing or trading epin codes, or claiming a refund for a code you did not lawfully obtain.
• Reselling in a way that violates the issuer's or platform's own terms.
• Automated scraping or load that degrades the service outside the documented API.
• Attempting to bypass authentication, rate limits or access other users' data.

8. API use

API access is provided for automating your own account. Keys are personal, must be kept secret, and may be rate-limited or revoked if used abusively. You remain responsible for every order placed with your key.

9. Availability

We aim for continuous availability but do not guarantee uninterrupted service. Catalog, stock and upstream supplier availability can change without notice, and maintenance may temporarily suspend ordering.

10. Liability

To the maximum extent permitted by law, our total liability for any claim relating to the service is limited to the amount you paid for the specific order in question. We are not liable for indirect or consequential losses, including lost profits or the actions of third-party platforms whose products we resell.

11. Suspension and termination

We may suspend or close an account that breaches these terms or that we reasonably suspect of fraud. Where the closure is not fraud-related, any remaining legitimate balance will be returned in accordance with applicable law. You may close your account at any time from the panel or by contacting support. Balance that originated from a redeemed epin refund is spendable on the platform in the same way, but may be excluded from cash-out requests.

12. Changes and contact

These terms may be updated; continued use after an update constitutes acceptance. Questions go to support@bulkepin.com.