Refund Policy

1. Automatic refunds

If an order fails, is cancelled, or the supplier cannot fulfil it, the charged amount is returned to your Bulk Epin balance automatically — usually within seconds. The refund appears as a separate entry in Transactions with a link to the original order.

2. Faulty or already-used codes

If a delivered code is invalid, already redeemed or rejected by the issuer, open a support ticket within 48 hours of delivery and include the order number and a screenshot of the error. We verify with the supplier and, once confirmed, replace the code or refund your balance.

3. What is not refundable

• Codes redeemed successfully, including redemption on the wrong account.
• Region-locked products purchased for an incompatible region.
• Top-ups delivered to an incorrect player ID, username or invite link you provided.
• Orders where the issue is reported after the claim window has closed.

4. Balance withdrawals

Unspent balance is credit for purchases on this platform. Withdrawal requests are reviewed case by case and, where granted, are returned to the original funding method minus any network or processing fees.

5. Chargebacks

Please contact support before disputing a payment — most issues are resolved the same day. Accounts with fraudulent chargebacks are suspended and the remaining balance frozen pending investigation.

6. How to claim

Open a ticket from Support in your panel, choose the matching category (for example "Code not working" or "Order stuck"), reference the order number, and attach any evidence. We reply with a decision as soon as the supplier confirms.